Reception Service Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Pybus Recruitment Full time
About the Role:

As a key member of the Aftersales Department, you will play a pivotal role in ensuring the seamless operation of parts and service processes. This dynamic and rewarding position offers a unique chance to lead and inspire a dedicated team, supporting the Aftersales Manager in achieving both volume and profit objectives while maintaining the highest standards of customer satisfaction.

Key Responsibilities:
  • Maintain high performance standards within the parts and service teams through effective coaching and performance management.
  • Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
  • Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
  • Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
  • Develop and implement targeted marketing campaigns to maximise commercial opportunities.
  • Ensure all service processes meet brand standards and are consistently implemented.
What We Offer:
  • Competitive salary ranging from £35,000 to £45,000.
  • Company car.
  • Substantial scope for professional development within the motor industry.
  • Impactful work enhancing customer experiences and driving business success.


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