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Front Office Manager

2 months ago

St Helens, St. Helens, United Kingdom Klarent Hospitality Full time
Front Office Manager Opportunity

Klarent Hospitality is seeking a skilled Front Office Manager to oversee the entire Front Office operation and maintain high standards. The ideal candidate will have experience in managing people and developing teams, as well as a strong understanding of hotel operations and revenue management.

Key Responsibilities:
  • Oversee the Front Office team to ensure excellent guest satisfaction and continuous improvement
  • Maximize room occupancy and revenue through effective sales techniques and up-selling
  • Monitor and maintain high standards of appearance, performance, and knowledge among team members
  • Recruit, manage, train, and develop the Front Office team
  • Manage staff performance issues and ensure compliance with company policies and procedures
About the Role:

The 4-star Mercure Haydock Park Hotel is a charming setting for your stay in Haydock, surrounded by beautiful grounds and offering luxurious décor and comfortable rooms. As Front Office Manager, you will be responsible for delivering exceptional customer experiences and ensuring the hotel's high standards are maintained.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, offering excellent opportunities for growth and development within the company. We pride ourselves on recognizing and rewarding our staff for their hard work and long service.

This is an exciting opportunity for a motivated and experienced Front Office Manager to join our team and contribute to the success of Klarent Hospitality.