Employee Relations Manager
1 week ago
We are seeking an experienced Employee Relations Manager to join our People team at Chelsea and Westminster Hospital NHS Foundation Trust. As a key member of our team, you will play a crucial role in driving change and improving the experience of our staff and leaders through the provision of best-in-class employee relations.
Key Responsibilities- Employee Relations Casework
- Support and develop an effective specialist advisory service across the range of employee relations matters, ensuring the provision of professional, expert, and technical guidance and support in line with policies and procedures.
- Facilitate and lead on complex employee relations cases, advising managers on best ER practice, ensuring that advice given complies with good employment practice, employment legislation, and Trust-wide standards.
- Promoting and utilizing Agreed Outcomes to resolve formal cases quickly and effectively.
- Support the Head of ER to put in place systems for the effective management of Employment Tribunal claims and requests for employee relations-related information, including Freedom of Information Requests.
- Team Management
- Responsible for the line management of the Senior/Employee Relations Advisors.
- Manage and develop the performance and capability of the ER Advisors, including setting performance standards, promoting regular feedback, and carrying out annual PDRs.
- Hold responsibility for undertaking sickness absence monitoring, return to work interviews, approval of annual leave in line with the Trust's policies and procedures.
- Responsible for overseeing the workload of the ER Advisors and allocating new casework appropriately.
- Service Development
- Implement and champion the Trust's approach to resolution-based outcomes, including supporting managers through the use of coaching, confident conversations, and mediation.
- Support the implementation of the Trust's mediation program and oversee the service delivery.
- Oversee the development of documentation for managers and employees in supporting the creation and application of ER policy and process, such as policies, process maps, template letters, FAQs, guidance notes, etc., ensuring alignment of policy and practice.
- Design, develop, and implement structured training sessions for line managers, providing training on Employee Relations policies and procedures.
- MHPS Casework, Reporting, and Governance
- Provide specialist advice and support on the MHPS process for medical staff.
- Ensure that the MHPS case tracker is updated weekly or as required.
- Lead on the production of all monthly ER reports, ensuring that data is up to date and accurate.
- Support the Head of ER to ensure compliance with ER audits and that action plans are in place and completed.
- Maintain and update the HR policy tracker and ensure that HR policies are updated by nominated representatives in the department.
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