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Customer Service Associate

3 months ago

Sheffield, Sheffield, United Kingdom Bagel Nash (Retail) Full time

Become a vital part of our organization as a committed Customer Service Associate, where your primary role will be to deliver outstanding service to our esteemed clientele. Your emphasis will be on crafting appetizing offerings efficiently while ensuring a tidy and inviting atmosphere in our retail locations.

Reports to: Retail Manager

Supported by: Assistant Retail Manager & Team Supervisor

Core Responsibilities:

  • Provide prompt, courteous, and effective customer service consistently
  • Prepare delectable items in accordance with our recipe guidelines
  • Follow evaluation criteria and service protocols
  • Keep shop displays clean, organized, and visually appealing
  • Maintain exemplary standards of food safety and hygiene
  • Ensure adherence to health and safety standards
  • Support the onboarding of new associates

Performance Indicators:

  • Customer satisfaction assessments
  • Health & Safety compliance reviews
  • Profit protection evaluation results
  • Environmental Health Officer assessments