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Tesco Travel Money Bureau Manager
2 months ago
Job Type: Permanent
Hours per week: 37.5 hours
Salary: £26,520 (plus location allowance)
Working Patterns: This role is ideal for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
- A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- Pension with a great Pension Provider – Scottish Widows.
About the Role:
This is an exciting opportunity to join Travelex as a Bureau Manager in our Amersham location. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring they deliver exceptional customer service and achieve business objectives.
Key Responsibilities:
- Manage a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability
- Review customer feedback, service levels and implement processes and solutions to improve outputs and achieve objectives
- Engage with customers to process all foreign exchange transactions accurately and efficiently
- Deliver on key performance goals both procedural, operational and customer focused
- Utilise your keen eye for detail to process daily online FX requests and deliveries
- Implement and drive best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency
What We're Looking For:
We're looking for a passionate and experienced leader who can galvanise and motivate a team to deliver exceptional customer service and achieve business objectives. You will have a keen eye for detail, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
What You'll Get:
As a Bureau Manager with Travelex, you will receive a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
