Client Construction Manager

1 week ago


Eccleston, United Kingdom Watkin Jones Full time
About the Role

We are seeking a highly skilled Client Construction Manager to join our team at Watkin Jones. As a key member of our construction operations team, you will be responsible for ensuring the highest standards of quality and customer satisfaction in our construction projects.

Key Responsibilities
  • Assess reported quality issues and identify remedial actions to rectify the problem.
  • Manage and coordinate the Customer Care Department, ensuring compliance with company procedures and policies.
  • Prepare for, attend, and contribute to weekly meetings with operatives to discuss project updates, good practices, and contra-charges.
  • Carry out inspections and surveys to ascertain the reason for defects, responsibility, and how to address the issue.
  • Meet with clients to inspect items and resolve disputes.
  • Produce and revise procedures manuals, including health and safety guidance for Customer Care Operatives.
  • Conduct risk assessments and method statements prior to arranging works.
  • Take responsibility for continuous improvement, enhancing the service provided, and avoiding defects and quality issues.
  • Carry out inspections and surveys for the Managing Director as required.
Core Objectives
  • Ensure legal due diligence and compliance for all development projects.
  • Manage cost plans, procurement routes, and risk identification.
  • Prepare and maintain master programmes and project execution plans.
  • Chair project meetings, ensuring clear communication and effective reporting.
  • Monitor consultant and contractor performance, ensuring compliance and high standards.
What We Offer

At Watkin Jones, we invest in our people and offer a range of benefits, including:

  • Discretionary annual bonus
  • Health cash plan
  • Life insurance
  • Professional growth opportunities
  • Work-life balance
  • Company car or allowance
  • Exclusive shopping discounts
  • Contributory pension scheme
About Us

Watkin Jones is a leading construction company with a rich history dating back to 1791. We have been building homes since 1927 and have established ourselves as a trusted partner in the industry. Our success is built on our emphasis on building relationships of trust, customer focus, and forward-thinking structure. We aim to create the future of living, delivering high-quality rental homes, community focus, and sustainably driven development.


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