Complex Complaints Resolution Specialist

7 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time

Job Summary

We are seeking a highly skilled Complaints Handling Expert to join our team at Vodafone UK. As a Customer Complaints Manager, you will be responsible for resolving complex customer complaints in a timely and professional manner.

About the Role

This is a challenging and rewarding role that requires strong communication and problem-solving skills. You will work closely with internal and external stakeholders to resolve complaints and ensure customer satisfaction.

Key Responsibilities

  • Investigate and resolve complex customer complaints in a timely and professional manner.
  • Work closely with internal and external stakeholders to resolve complaints and ensure customer satisfaction.
  • Develop and implement effective complaint handling processes and procedures.
  • Provide excellent customer service and ensure that customer complaints are resolved in a fair and timely manner.
  • Collaborate with other teams to identify and implement process improvements.

Requirements

  • Proven experience in complaint handling, ideally within a regulated sector.
  • Strong communication and problem-solving skills.
  • Ability to work autonomously and make informed decisions.
  • High degree of emotional intelligence and empathy.
  • Knowledge of FCA and Ofcom regulations.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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