Service Consultant

6 days ago

Runcorn, Halton, United Kingdom Pentagon Motor Group Full time
About the Role

Pentagon Motor Group is seeking a highly skilled and motivated Service Consultant to join their team in Runcorn. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Meet and greet customers, providing a warm and welcoming experience
  • Liaise with customers to understand their needs and provide tailored solutions
  • Manage Service/MOT Planners and Workshop Loading, ensuring efficient workflow
  • Take ownership of customer vehicles, ensuring timely and accurate handovers
  • Administer duties, including pre-populating job cards and maintaining accurate records
Requirements
  • Previous experience in a similar role, preferably in the motor trade
  • Excellent customer service skills and a positive attitude
  • Ability to manage difficult situations and maintain a professional demeanor
  • Strong organizational skills and attention to detail
  • Willingness to learn and develop, with a team player mentality
What We Offer

Pentagon Motor Group is committed to providing a comprehensive benefits package, including:

  • 30 days holiday per year, increasing with length of service
  • Recommend a Friend Scheme
  • Discounted days out with family and friends
  • Retail discounts saving £££'s on shopping and dining out
  • Fully funded, nationally recognized qualifications
  • Manufacturer-specific training
  • Salary Finance
  • 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders
  • Team member Pension Scheme contributions
  • Friends & family Customer Referral Payments
  • Discounts on products and services provided for family and friends
About Us

Pentagon Motor Group is a leading provider of automotive services, committed to delivering exceptional customer experiences. We pride ourselves on offering comprehensive training and development opportunities, along with realistic career paths for each member of our team.

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