Service Consultant

1 week ago

Runcorn, Halton, United Kingdom Pentagon Motor Group Full time
{"title": "Service Consultant Role Overview", "content": "

Pentagon Motor Group is seeking a highly skilled Service Consultant to join their team in Runcorn. As a Service Consultant, you will be the first point of contact for customers, providing an exceptional level of customer service and ensuring a positive experience from the very beginning.

Responsibilities of the role include:

  • Meeting and greeting customers, understanding their requirements, and advising on the best course of action.
  • Liaising with customers face-to-face, by telephone, and via email to ensure their needs are met.
  • Maintaining Service/MOT Planners and Workshop Loading to ensure efficient workflow.
  • Administering duties, including pre-populating job cards and keeping customers informed of their vehicle's status.

The ideal candidate will have previous experience working in a similar role, excellent customer service skills, and the ability to manage difficult situations. A positive attitude, resilience, and drive are essential for this role.

Pentagon Motor Group offers a comprehensive benefits package, including 30 days' holiday, a recommend a friend scheme, and discounted days out with family and friends. We pride ourselves on offering exceptional training and development opportunities, along with realistic career paths for each member of our team.

As a Service Consultant, you will be an important ambassador for the Pentagon Motor Group, representing the company's values and standards. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

", "requirements": "

To be successful in this role, you will need:

  • Previous experience working in a similar role.
  • Excellent customer service skills and a positive attitude.
  • The ability to manage difficult situations and work in a fast-paced environment.
  • Strong administration skills and attention to detail.
  • Willingness to learn and develop.
", "benefits": "

Pentagon Motor Group offers a comprehensive benefits package, including:

  • 30 days' holiday per year (including Bank Holidays).
  • Recommend a friend scheme.
  • Discounted days out with family and friends.
  • Retail discounts saving £££'s on shopping and dining out.
  • Fully funded, nationally recognized qualifications.
  • Manufacturer-specific training.
  • Salary finance.
  • 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
  • Team member pension scheme contributions.
  • Friends and family customer referral payments.
  • Discounts on products and services provided by the company.
", "contact": "

For more information about this role, please contact us at [insert contact information].

", "lang_code": "en"}

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