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Desktop Support Engineer

2 months ago

Gloucester, Gloucestershire, United Kingdom NHS Full time
Job Title: Desktop Support Engineer

We are seeking a highly motivated and experienced Desktop Support Engineer to join our team at Gloucestershire Hospitals NHS Foundation Trust. As a key member of our IT department, you will be responsible for providing technical support to our NHS partners and customers across Gloucestershire.

Main Responsibilities:
  • Provide technical support to end-users, resolving complex IT issues and ensuring continuous improvement to services.
  • Work collaboratively with the IT team to implement IT projects and improve service delivery.
  • Participate in the departmental on-call rota and provide on-site expert technical support as required.
  • Deliver an excellent quality, client-focused service and provide training and mentorship to new starters or less experienced IT staff.
  • Liaise with third-party maintenance companies and record and escalate hardware/software problems as required.
Requirements:
  • Microsoft Certified Systems Engineer or equivalent experience.
  • Higher National Certificate or Diploma in IT, or equivalent experience.
  • ITIL v3 Qualification.
  • Recent experience in 2nd or 3rd line support role, including installation and configuration services.
  • Substantial experience in the use of MS Office applications; Office 365.
About Us:

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and offers a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, and more.