Head of People Services and Experience

4 weeks ago

Bristol, Bristol, United Kingdom The Mission Group Full time

Job Summary

The Mission Group is seeking a seasoned HR professional to lead our People Services and Experience Team. As a key member of our People Leadership Team, you will be responsible for delivering operational HR activities, ensuring a proactive, efficient, and effective service to all Mission Group businesses.

Key Responsibilities

  • Lead and develop an internal-customer focused People Services team to deliver an efficient service to colleagues and managers, while driving service and system improvements.
  • Develop and constantly evolve a full range of best-in-class HR policies and processes across the entire employee lifecycle, always looking for ways to improve the service and people experience.
  • Work closely with the Partnering team to support and lead on process improvement, identifying frustrations/issues and creatively implementing a solution.
  • Lead the development, management, and maintenance of the HR System and provide advice, guidance, and support to managers and employees on understanding the capability of the HR system and self-service.
  • Maximise the HR System to provide reports/data that support effective decision making, working closely with HRBPs to identify trends and actions.
  • Scope and project plan how the HRIS can better integrate with other Company systems (Finance, Payroll, etc).
  • Work closely with our payroll colleagues to ensure great delivery of payroll and employee benefits activities as appropriate.
  • Be responsible for the management and delivery of people risks, to ensure the team is compliant with employment law and legislation such as GDPR.
  • Keep up to date with industry trends and leverage vendors appropriately to ensure all People Service operations are keeping pace with the market and external benchmarks.

Requirements

  • A credible, experienced HR professional with broad HR generalist knowledge.
  • HR operations experience, including management of a team.
  • Experience of building and managing a delivery team ideally within a shared services environment.
  • Passionate about HR and a great ambassador for the team.

What We Offer

  • 25 days' holiday, increasing to 29 after 2 years' service + Plus Bank Holidays.
  • Company pension scheme, with enhanced Employer contributions after 1 years' service.
  • Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.
  • Electric Car Purchase Scheme, via Salary Sacrifice.
  • Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc.
  • Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System.
  • Mission Share Purchase Scheme.
  • Regular staff social events.
  • Long service awards.
  • Cycle To Work scheme.
  • We are proud to be a Disability Confident Committed (Level 1) Employer.

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