Head of Service Management

15 hours ago


Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time
Job Summary

We are seeking an experienced Service Management professional to join our team at NHS Blood and Transplant. As Head of Bureau Services, you will play a key role in shaping our service standards and driving transformative change across our health and supply chain operations.

Main Responsibilities
  • Develop and implement a customer-centric approach to IT service delivery, ensuring alignment with business objectives and service level agreements.
  • Lead the development and implementation of IT service management processes, including service strategy, design, transition, and operation.
  • Manage a team of IT service managers and service implementation managers, providing guidance and support to ensure successful service delivery.
  • Collaborate with internal and external stakeholders to ensure seamless service delivery, resolving issues and driving continuous improvement.
  • Monitor and manage service performance, identifying areas for improvement and ensuring services meet agreed service levels and business expectations.
About You

We are looking for a highly experienced and skilled Service Management professional with a strong background in IT service management principles and ITIL standards. You will have excellent communication and leadership skills, with the ability to work effectively with stakeholders at all levels.

You will have a deep understanding of IT service management processes and be able to develop and implement effective service management strategies. You will also have experience of managing IT services in a large NHS or supply chain organisation, with a strong track record of delivering successful service management projects.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.



  • Bristol, Bristol, United Kingdom Government Digital Service Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Digital Product to lead the continued development of our web proposition, publishing tooling, and platform. As a key member of our Senior Management Team, you will be responsible for delivering critical government products and services to key stakeholders, including citizens and government...


  • Bristol, Bristol, United Kingdom Government Digital Service Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Digital Product to lead the continued development of our web proposition, publishing tooling, and platform. As a key member of our Senior Management Team, you will be responsible for delivering critical government products and services to key stakeholders, including citizens and government...


  • Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time

    About the RoleWe are seeking an exceptional individual to lead our Service Management function, driving the delivery of high-quality IT services that meet the needs of our customers. As Head of Service Management, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our services are aligned...


  • Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time

    About the RoleWe are seeking an exceptional individual to lead our Service Management function, driving the delivery of high-quality IT services that meet the needs of our customers. As Head of Service Management, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our services are aligned...


  • Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time

    Job SummaryWe are seeking an experienced Service Management professional to join our team at NHS Blood and Transplant. As Head of Service Management, you will play a key role in shaping our service standards and ensuring the delivery of high-quality IT services to our customers.Main ResponsibilitiesDevelop and implement a customer-centric approach to service...


  • Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time

    Job SummaryWe are seeking an experienced Service Management professional to join our team at NHS Blood and Transplant. As Head of Service Management, you will play a key role in shaping our service standards and ensuring the delivery of high-quality IT services to our customers.Main ResponsibilitiesDevelop and implement a customer-centric approach to service...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceJoin Building Recruitment Company in our search for a highly skilled and experienced Head of Property Services and Compliance to lead our Property and Compliance team.About the RoleWe are seeking a seasoned professional to oversee the strategic delivery of Asset Management, ensuring our customers have "Great...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceJoin Building Recruitment Company in our search for a highly skilled and experienced Head of Property Services and Compliance to lead our Property and Compliance team.About the RoleWe are seeking a seasoned professional to oversee the strategic delivery of Asset Management, ensuring our customers have "Great...


  • Bristol, Bristol, United Kingdom Hydro - US Facilities Full time

    Job Title: Head of People ServicesWe are seeking a highly experienced and skilled Head of People Services to lead our People Services and Experience Team. As a key member of our People Leadership Team, you will be responsible for delivering all operational HR activity, ensuring a proactive, efficient, and effective service is provided to all Mission Group...


  • Bristol, Bristol, United Kingdom Hydro - US Facilities Full time

    Job Title: Head of People ServicesWe are seeking a highly experienced and skilled Head of People Services to lead our People Services and Experience Team. As a key member of our People Leadership Team, you will be responsible for delivering all operational HR activity, ensuring a proactive, efficient, and effective service is provided to all Mission Group...


  • Bristol, Bristol, United Kingdom Interstate AC Service Full time

    About Our Company Interstate AC Service is a leading provider of facilities management services, seeking an experienced Contract Manager to oversee one of our high-profile accounts.Job Summary We are looking for a skilled Contract Manager to deliver total facilities management to our client for 4 sites across the UK. The successful candidate will be...


  • Bristol, Bristol, United Kingdom Interstate AC Service Full time

    About Our Company Interstate AC Service is a leading provider of facilities management services, seeking an experienced Contract Manager to oversee one of our high-profile accounts.Job Summary We are looking for a skilled Contract Manager to deliver total facilities management to our client for 4 sites across the UK. The successful candidate will be...

  • Head of Finance

    2 days ago


    Bristol, Bristol, United Kingdom Ministry of Defence Full time

    Job SummaryThe Ministry of Defence is seeking a highly skilled and experienced Head of Finance to join its team. As a key member of the Finance Leadership Team, you will play a critical role in supporting the effective control and management of the organisation's finances.Key ResponsibilitiesLead the central finance team, providing direction and...

  • Head of Finance

    2 days ago


    Bristol, Bristol, United Kingdom Ministry of Defence Full time

    Job SummaryThe Ministry of Defence is seeking a highly skilled and experienced Head of Finance to join its team. As a key member of the Finance Leadership Team, you will play a critical role in supporting the effective control and management of the organisation's finances.Key ResponsibilitiesLead the central finance team, providing direction and...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceJoin Building Recruitment Company in our search for a highly skilled and experienced professional to fill the role of Head of Property Services and Compliance. This is a fantastic opportunity to lead a team of professionals in delivering high-quality services to our customers.About the RoleWe are seeking a...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceJoin Building Recruitment Company in our search for a highly skilled and experienced professional to fill the role of Head of Property Services and Compliance. This is a fantastic opportunity to lead a team of professionals in delivering high-quality services to our customers.About the RoleWe are seeking a...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceLocation: Bristol (flexible working)Contract: PermanentSalary: £68,250We are working with a Housing Association who are recruiting for a new Head of Property Services & Compliance on a permanent basis. You will report into the Homes Director and have a team of 3 managers directly reporting into you –...


  • Bristol, Bristol, United Kingdom Building Recruitment Company Full time

    Job Title: Head of Property Services and ComplianceLocation: Bristol (flexible working)Contract: PermanentSalary: £68,250We are working with a Housing Association who are recruiting for a new Head of Property Services & Compliance on a permanent basis. You will report into the Homes Director and have a team of 3 managers directly reporting into you –...


  • Bristol, Bristol, United Kingdom Ministry of Justice Full time

    Job Title: Senior Operational Support ManagerJoin the Ministry of Justice as a Senior Operational Support Manager and play a key role in providing strategic support to the Head of Operational Function.About the RoleThis is an exciting opportunity to work in a dynamic and challenging environment, supporting the delivery of operational excellence within the...


  • Bristol, Bristol, United Kingdom Brandon James Full time £70,000 - £90,000

    A renowned national consultancy, recently undergoing a transformation and rebranding, is in search of an innovative Head of Safety Management to guide their growing safety team.This consultancy, recognized for providing outstanding services across diverse sectors such as commercial, residential, and public domains, is eager to find a seasoned expert to lead...