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Administrative Support Specialist
3 months ago
Contract Duration: 6 months
Position Overview:
Join our dynamic team at CRA GROUP LIMITED as an Administrative Support Specialist within the Highways Transport and Planning (HTP) Directorate. This role is pivotal in ensuring a customer-centric and efficient administrative service, where you will prioritize daily tasks aligned with team objectives.
Key Responsibilities:
- Provide timely and effective administrative assistance to teams, understanding their needs and priorities.
- Establish and maintain strong working relationships with managers and colleagues to enhance service delivery.
- Manage daily workloads effectively, collaborating with colleagues to meet objectives and maintain a customer-focused approach.
- Oversee incoming email communications and ensure websites are updated accurately.
- Prepare complex and precise documentation, including reports and correspondence, ensuring grammatical accuracy.
- Coordinate large events and meetings, ensuring all necessary reports are prepared and delivered.
- Handle statutory requests and reports with diligence.
- Process Purchase Orders, invoices, and manage relevant financial administration tasks.
- Maintain and update both computerized and manual records accurately.
- Direct complex queries to the appropriate channels, working under guidance for unusual or challenging issues.
- Respond independently to daily inquiries via telephone, email, and written communication, utilizing initiative to resolve unexpected challenges.
- Handle confidential and sensitive information with care and discretion.
Essential Skills and Experience:
- Exceptional communication skills for effective interaction via telephone, email, and in-person.
- Strong written communication abilities to produce accurate meeting minutes, correspondence, and reports.
- Numeracy skills to perform accurate financial calculations and data analysis.
- Analytical and problem-solving skills to interpret specialized information and draw appropriate conclusions.
- Adaptability to embrace change and learn new systems and processes effectively.
- Proficient IT skills, particularly in Microsoft Office applications such as Outlook, Teams, Word, and Excel.
Qualifications:
Minimum of 4 GCSEs at grades A-C/4-9, including Mathematics and English, or equivalent qualifications demonstrating requisite numeracy and literacy skills.
Additional Information:
This position is classified under Pay Grade 5. The role is full-time, Monday to Friday.
