Training Support Specialist

2 weeks ago

Leeds, Leeds, United Kingdom First Bus Full time

Job Summary:

We are seeking a highly skilled Training Support professional to join our team at First Bus. As a key member of our People Services Transformation, you will play a crucial role in supporting the development and delivery of training programs for the HR and Payroll system implementation.

Key Responsibilities:

  • Contribute to the development of training materials and resources, ensuring alignment with learning objectives and project requirements.
  • Provide logistical support for training sessions, including scheduling, coordination, and arrangement of necessary resources.
  • Assist in the delivery of training sessions for various user groups, ensuring a seamless and effective learning experience.
  • Contribute to the evaluation of training effectiveness by collecting feedback and insights, actively participating in post-training assessments.
  • Collaborate closely with the Training Lead to ensure training activities align with project timelines and objectives.
  • Provide ongoing support to users undergoing training, addressing queries, and ensuring a smooth learning journey.
  • Actively identify areas for continuous improvement in training processes and materials, contributing to the enhancement of the overall learning experience.
  • Assist in the documentation of training processes, materials, and outcomes for future reference and improvement.

Requirements:

  • 2+ years of experience in a training support role, with a specific focus on successful HR system implementations.
  • Strong organisational and coordination skills to ensure the seamless execution of training sessions and related activities.
  • Ability to work collaboratively with cross-functional teams, fostering effective communication and cooperation essential for a successful training program.
  • Familiarity with Learning Management Systems and their integration into training programs.
  • Ability to adapt to evolving training needs, ensuring flexibility in adjusting materials and approaches based on user feedback.
  • Strong problem-solving skills to address challenges during training sessions and provide effective solutions.
  • Excellent communication skills, both written and verbal, to convey training concepts clearly and engage effectively with diverse user groups.
  • Experience in providing user support during and after training sessions, addressing queries, and ensuring a positive learning experience.
  • Proactive approach to identifying areas for continuous improvement in training processes and materials, contributing to the ongoing enhancement of the learning experience.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking organisation.
  • A collaborative and supportive team environment.
  • Professional development and growth opportunities.
  • A comprehensive training program to support your success in the role.

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