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Technical Support Services Manager
2 months ago
Job Summary
We are seeking a highly skilled Scientific Instrumentation Engineer to join our team at ANY-Web Ltd. as a Laboratory Automation Specialist. The successful candidate will be responsible for ensuring the operational functionality of key laboratory instrument platforms to support our clients' scientific needs.
Key Responsibilities:
- Collaborate with key equipment users, engineering teams, and suppliers to ensure optimal performance of laboratory instrument platforms.
- Develop and implement proactive maintenance regimes for equipment to support customized platforms.
- Analyze system performance data to identify areas for improvement and implement solutions to optimize system performance.
- Provide technical mediation in the event of long-running equipment issues involving multiple vendors.
- Establish and maintain strong relationships with vendor service organizations.
- Develop and deliver training packages to increase overall system efficiencies through best use and maintenance practices.
- Perform root-cause analysis and trending of errors to mitigate their reoccurrence.
- Develop innovative support solutions that bring value to our clients.
- Adopt and champion new technologies to improve response and resolution times for clients.
- Maintain awareness of new developments in laboratory automation and apply this knowledge to improve our services.
Requirements:
- Experience in maintaining scientific laboratory instrumentation or automation technologies.
- Pharmaceutical or regulated working background.
- Previous experience of working in multidisciplinary customer-facing teams.
- Advanced technical skills in the field of expertise or experience of servicing scientific equipment.
- Excellent PC and Microsoft tools skills.
Language: en-US
