Technical Support Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom iHasco Full time
About iHasco

iHasco is a leading Health and Safety and HR Compliance eLearning provider, dedicated to delivering high-quality training solutions. Our team is passionate about creating a positive impact on businesses and individuals alike.

Job Summary

We are seeking a skilled Technical Support Advisor to join our Production team. As a key member of our team, you will provide exceptional technical support to our clients, ensuring their needs are met and exceeded.

Main Responsibilities
  • Provide professional technical support to clients via phone, LiveChat, and email, clearly communicating outcomes and solutions.
  • Investigate and resolve technical requirements and issues concerning client accounts, learner training, or company software infrastructure.
  • Act as a technical advisor on prospect calls, supporting New Business colleagues.
  • Guide customers on using SCORM files and maintain a comprehensive understanding of iHasco systems.
  • Meet Service Level Agreements between iHasco and its customers.
Requirements
  • Previous 2nd or 3rd-line customer support experience in a technical industry.
  • Excellent communication and problem-solving skills.
  • Ability to work with ambiguity and prioritize workload.
  • Proficient in Microsoft Excel and Word.
What We Offer

A generous salary package, birthday off, annual leave, pension scheme, wellbeing support, health cash plan, recognition, and incentives. Join a fun, professional, and supportive team where you can grow, develop, and thrive.



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