Technical Support Specialist
4 weeks ago
iHasco is a leading Health and Safety and HR Compliance eLearning provider, dedicated to delivering high-quality training solutions. Our team is passionate about creating a positive impact on businesses and individuals alike.
Job SummaryWe are seeking a skilled Technical Support Advisor to join our Production team. As a key member of our team, you will provide exceptional technical support to our clients, ensuring their needs are met and exceeded.
Main Responsibilities- Provide professional technical support to clients via phone, LiveChat, and email, clearly communicating outcomes and solutions.
- Investigate and resolve technical requirements and issues concerning client accounts, learner training, or company software infrastructure.
- Act as a technical advisor on prospect calls, supporting New Business colleagues.
- Guide customers on using SCORM files and maintain a comprehensive understanding of iHasco systems.
- Meet Service Level Agreements between iHasco and its customers.
- Previous 2nd or 3rd-line customer support experience in a technical industry.
- Excellent communication and problem-solving skills.
- Ability to work with ambiguity and prioritize workload.
- Proficient in Microsoft Excel and Word.
A generous salary package, birthday off, annual leave, pension scheme, wellbeing support, health cash plan, recognition, and incentives. Join a fun, professional, and supportive team where you can grow, develop, and thrive.
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