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3rd Line Shared Service Support Infrastructure Engineer

1 month ago

Bracknell, Bracknell Forest, United Kingdom Fujitsu Services Limited Full time
Job Title: 3rd Line Shared Service Support Infrastructure Engineer

We are seeking a highly skilled and experienced 3rd Line Shared Service Support Infrastructure Engineer to join our team at Fujitsu Services Limited.

Key Responsibilities:
  • Providing 3rd line support for hardware, software, and network issues, diagnosing and resolving complex technical problems efficiently.
  • Managing and maintaining virtualized and physical estate, utilizing monitoring tools to analyze system performance and identify potential issues proactively.
  • Implementing and maintaining security measures to safeguard infrastructure components, implementing automation tools and scripts for repetitive tasks.
  • Collaborating with other teams and departments to resolve cross-functional issues, providing technical guidance and mentorship to 1st and 2nd line functions.
  • Documenting system configurations, troubleshooting procedures, and resolutions for future reference, planning and executing infrastructure upgrades, patches, and migrations.
  • Managing and resolving incidents within established SLAs, participating in an on-call rotation to address critical issues outside regular business hours.
  • Testing and improving disaster recovery plans to ensure business continuity in case of system failures or disasters, identifying opportunities for infrastructure improvements and implementing best practices.
Requirements:
  • Experience in 3rd line support with a mix of the following skills: Build, monitoring, and support of Windows Server (2019/2022), experience in Linux Server administration (Redhat, Oracle, Ubuntu), VMware Suite Administration (VCenter/ESXI), Active Directory & Group Policy management, design, and troubleshooting.
  • Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches), storage systems technology experience (SAN/NAS), scripting and automation experience (PowerShell/Ansible).
  • Desirable experience in PKI management (Windows / Entrust), Microsoft System Center suite management, backup solution management (Veeam), patching toolsets (WSUS/Redhat Satellite Server), Tenable SC / Nessus, Zabbix, Elasticsearch, LiveNX, database management (Microsoft SQL Server/MySQL/Postgres), thin client solutions (Scout/Elux).
What We Offer:

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. We are passionate about investing in you and your career, and if you have the transferable skills/background in 3rd Line, this could be the next opportunity for you.

We are a responsible and inclusive employer, recognized as a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter. We are committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people-centric, with work environments that enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.