Senior Infrastructure Support Engineer

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Fujitsu Services Limited Full time
Job Description

As a 3rd Line Shared Service Support Infrastructure Engineer at Fujitsu Services Limited, you will play a crucial role in providing expert technical support to our clients. Your primary responsibility will be to diagnose and resolve complex technical issues efficiently, utilizing your in-depth knowledge of hardware, software, and network systems.

Key Responsibilities:

  • Providing 3rd line support for hardware, software, and network issues
  • Diagnosing and resolving complex technical problems
  • Managing and maintaining virtualized and physical estate
  • Utilizing monitoring tools to analyze system performance and identify potential issues
  • Implementing and maintaining security measures to safeguard infrastructure components
  • Implementing automation tools and scripts for repetitive tasks
  • Collaborating with other teams and departments to resolve cross-functional issues
  • Providing technical guidance and mentorship to 1st and 2nd line functions
  • Documenting system configurations, troubleshooting procedures, and resolutions
  • Planning and executing infrastructure upgrades, patches, and migrations
  • Managing and resolving incidents within established SLAs
  • Participating in an on-call rotation to address critical issues

Requirements:

  • Experience in 3rd line support with a mix of the following skills: Windows Server administration, Linux Server administration, VMware Suite Administration, Active Directory management, and scripting and automation experience
  • Good understanding of networking technologies and storage systems technology
  • Desirable experience in PKI management, Microsoft System Center suite management, backup solution management, and patching toolsets

About Us:

Fujitsu Services Limited is a Disability Confident Employer and a responsible and inclusive employer. We are committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. Our work environments enable you to Be Completely You, and our active people-led Inclusive Community networks are representative of all aspects of diversity.



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