Fujitsu 3rd Line Network Support Specialist

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

Job Summary

Fujitsu is seeking a highly skilled Network Engineer to join our 3rd Line Support Team. As a Network Engineer with SD-WAN expertise, you will be responsible for providing technical support for services in the SD-WAN team, working collaboratively across our accounts.

Key Responsibilities

  • Direct technical support for services in the SD-WAN team
  • Assist in the day-to-day operations and duties of the SD-WAN Service
  • Develop and enhance diagnostic skills and capability
  • Network monitoring and event management via Orchestrator tools
  • Create workarounds, solutions, and mitigations for identified issues
  • Escalate issues to product manufacture as required
  • Receive and investigate customer fault reports and technical enquiries
  • Perform remote diagnostic tests to aid primary fault rectification
  • Ensure all work performed complies with quality requirements and ISO9000
  • Configure equipment for customer installation and implement approved configuration changes
  • Assist in collation of performance and availability data
  • Test and development within the pre-production environment and rollout to production

Requirements

  • Experience working in a 3rd NOC support group
  • Networking SME with knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
  • Thorough knowledge of network technologies relating to Cisco/Juniper product set
  • Previous experience in a support role in a WAN environment

About Us

Fujitsu is a Disability Confident Employer and a responsible and inclusive employer, committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are passionate about investing in our employees and the local community.



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