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Customer Engagement Specialist
2 months ago
Company Overview
Our client is a prominent developer and operator in the low-carbon energy sector across the UK and Ireland, dedicated to creating a sustainable future.
Position Overview
We are seeking Customer Advisors to enhance our operations in a dynamic office environment. This role presents an excellent opportunity for career advancement while contributing to a cleaner and more equitable world.
Role Location
Havant, PO9
Hourly Rate: £14.02
Working Hours: 37 hours per week (Monday to Saturday)
Office-Based Role
This position requires presence in the office for five days a week, adhering to the specified working hours.
Employee Benefits
Enjoy access to an on-site gym, canteen facilities, and parking options, including electric vehicle charging stations.
Key Responsibilities
- Proactive Customer Engagement: Initiate communication with clients regarding scheduled power interruptions, ensuring timely and precise information delivery.
- Excellence in Customer Service: Provide exceptional service, addressing client inquiries and concerns with professionalism and efficiency.
- Identifying Vulnerable Clients: Recognize and address vulnerabilities during interactions, confidently discussing available support services.
- Internal Coordination: Collaborate effectively with engineering and administrative teams to facilitate seamless information exchange and service execution.
- Flexibility and Support: Be prepared to assist during adverse weather conditions and adapt to varying work hours as needed.
Qualifications and Skills
- Exceptional customer service abilities.
- Strong verbal and written communication skills.
- Meticulous attention to detail.
- Confidence in discussing vulnerabilities and available support options.
- A collaborative approach to working with engineers and office personnel.
- Willingness to provide support during challenging weather conditions.
If you possess the qualifications and skills outlined above, we encourage you to consider this opportunity. Blue Arrow is proud to be a Disability Confident Employer, committed to facilitating excellent job opportunities for talented individuals.