Global IT Service Delivery Lead

6 days ago


Bath, Bath and North East Somerset, United Kingdom Rotork Full time
Job Overview

This is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users.

The Opportunity

Reporting to the Global Service Delivery Manager, this role is the senior figure in a team of 11 which is mainly based in the United States of America.

Key Responsibilities

  • Oversee the service desk ticket system, ensuring processes and best practice are followed, executed correctly and improved.
  • Play a key role in 24/7 global IT support, following triage processes to resolve issues.
  • Act as a point of escalation to other team members and contribute to the major incident management cover rota and major incidents.

Requirements

  • Proven experience collaborating within an IT support function and considering the bigger picture.
  • Solid experience leading solves with incidents, requests and changes within infrastructure and EUC.
  • Robust technical knowledge of service desk tools and IT systems/applications.

What We Offer

  • Able to communicate and manage stakeholders at all levels.
  • Adaptable with strong judgement skills.
  • A systematic thinker whilst considering wider implications of actions.

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

We are a respected and admired company for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.



  • Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    About the Role:We are seeking a highly skilled and experienced Service Manager to lead our dedicated team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring our services run smoothly and our clients receive the highest standard of care.Key Responsibilities:Oversee the day-to-day operations of...

  • Delivery Lead

    4 days ago


    Bath, Bath and North East Somerset, United Kingdom Capgemini Engineering Full time

    About the RoleWe are seeking an experienced professional to join our team as an Engagement Manager at Capgemini Engineering. As a key member of our Global Programme Office, you will be responsible for delivering projects that drive innovation and growth for our clients.Your Key ResponsibilitiesClient Liaison: Develop and maintain strong relationships with...

  • Delivery Lead

    5 days ago


    Bath, Bath and North East Somerset, United Kingdom Capgemini Engineering Full time

    About the RoleWe are seeking an experienced professional to join our team as an Engagement Manager at Capgemini Engineering. As a key member of our Global Programme Office, you will be responsible for delivering projects that drive innovation and growth for our clients.Your Key ResponsibilitiesClient Liaison: Develop and maintain strong relationships with...


  • Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job OverviewThis is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it's an exciting time to join Rotork.The...


  • Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job OverviewThis is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it's an exciting time to join Rotork.The...


  • Bath, Bath and North East Somerset, United Kingdom Capgemini Full time

    About the RoleThe Capgemini Digital Workplace Technical Lead is responsible for the technical delivery of their technology area, to the Operations Lead and Client.Your Key ResponsibilitiesOwn the senior technical delivery of Digital Workplace Service overall, ensuring a successful and high-quality service provision.Manage escalations, issues, roadblocks and...


  • Bath, Bath and North East Somerset, United Kingdom Capgemini Full time

    About the RoleThe Capgemini Digital Workplace Technical Lead is responsible for the technical delivery of their technology area, to the Operations Lead and Client.Your Key ResponsibilitiesOwn the senior technical delivery of Digital Workplace Service overall, ensuring a successful and high-quality service provision.Manage escalations, issues, roadblocks and...


  • Bath, Bath and North East Somerset, United Kingdom Proactive Global Full time

    Job Summary:Proactive Global is seeking a highly skilled Service Engineer Specialist to join their team. As a key member of the organization, you will be responsible for ensuring the smooth operation of equipment and machinery.Key Responsibilities:Perform routine servicing of equipment in accordance with manufacturer guidelines.Conduct visual and mechanical...


  • Bath, Bath and North East Somerset, United Kingdom Proactive Global Full time

    Job Summary:Proactive Global is seeking a highly skilled Service Engineer Specialist to join their team. As a key member of the organization, you will be responsible for ensuring the smooth operation of equipment and machinery.Key Responsibilities:Perform routine servicing of equipment in accordance with manufacturer guidelines.Conduct visual and mechanical...


  • Bath, Bath and North East Somerset, United Kingdom Global Resourcing Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Global Resourcing. As a key member of our technical team, you will be responsible for providing 2nd line support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clients, including troubleshooting and resolving...


  • Bath, Bath and North East Somerset, United Kingdom mccainfood Full time

    About the RoleWe are seeking a visionary Digital Project Lead to spearhead the development, enhancement, and maintenance of cutting-edge digital technologies that will revolutionize automation, digitization, and analytics across our global agricultural operations. In this pivotal role, you will be at the forefront of business transformation, collaborating...

  • Service Manager

    2 days ago


    Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to lead our dedicated team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring our services run smoothly and our clients receive the highest standard of care.Key ResponsibilitiesLead and motivate a team to deliver...

  • Service Manager

    2 days ago


    Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to lead our dedicated team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring our services run smoothly and our clients receive the highest standard of care.Key ResponsibilitiesLead and motivate a team to deliver...


  • Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    **Job Summary**We are seeking an experienced Service Delivery Manager to lead our team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services and maintaining the highest standards of care.**Key Responsibilities**Lead and motivate a team of care professionals to...


  • Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    **Job Summary**We are seeking an experienced Service Delivery Manager to lead our team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services and maintaining the highest standards of care.**Key Responsibilities**Lead and motivate a team of professionals to...


  • Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    **Job Summary**We are seeking an experienced Service Delivery Manager to lead our team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services and maintaining the highest standards of care.**Key Responsibilities**Lead and motivate a team of care professionals to...


  • Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

    **Job Summary**We are seeking a highly skilled and experienced Service Delivery Manager to lead our care operations team in delivering exceptional care services. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our services, ensuring compliance with all legal and statutory requirements, and driving continuous...


  • Bath, Bath and North East Somerset, United Kingdom Undisclosed Company Full time

    Role: Global Product Marketing Lead | Data Solutions | SaaS |Location: South WestDuration: 12 Months +IR35: Inside IR35Client: Data Solutions | SaaS |Experis are working with a Global Leader who provides Geospatial Data Solutions for the Marine industry client recruiting a Head of Product Marketing who will lead the development and execution of the client's...


  • Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job DescriptionJob Title: Solution Deployment Team LeadJob Type: Full-timeDuration: 18 monthsCompany: RotorkLocation: GlobalJob SummaryWe are seeking an experienced Technical Lead to oversee the implementation of a large-scale ERP and CRM system globally. As a key member of our team, you will be responsible for leading the engineering aspects of the rollout,...


  • Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job DescriptionJob Title: Solution Deployment Team LeadJob Type: Full-timeDuration: 18 monthsCompany: RotorkLocation: GlobalJob SummaryWe are seeking an experienced Technical Lead to oversee the implementation of a large-scale ERP and CRM system globally. As a key member of our team, you will be responsible for leading the engineering aspects of the rollout,...