Technical Service Delivery Expert

7 days ago

Bath, Bath and North East Somerset, United Kingdom Capgemini Full time

About the Role

The Capgemini Digital Workplace Technical Lead is responsible for the technical delivery of their technology area, to the Operations Lead and Client.

Your Key Responsibilities

  • Own the senior technical delivery of Digital Workplace Service overall, ensuring a successful and high-quality service provision.
  • Manage escalations, issues, roadblocks and strategy for the technology.
  • Ensure that Service Level Agreement (SLA) targets are met in technology discipline.
  • Provide the technical lead role and assist the teams during investigations into incidents, problems, changes or any other issues with these services.
  • Support the ITIL functions to ensure a fully functioning service. Manage the costs of these services to ensure efficiency and quality delivery to our clients.

Your Skills and Experience

Experienced in Technical Leadership

Technically astute in Digital Workplace services (e.g. SCCM, M365, SOE etc)

Financial Acumen / experience of managing technical costs and PXQ

ITIL Qualified (preferred)

Your Security Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (DV) clearance.

To obtain DV clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does 'Get The Future You Want' mean for you?

We realise a Total Reward package should be more than just compensation.

At Capgemini we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

Why should you consider Capgemini?

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask.

But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.

A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible.

It's why, together, we seek out opportunities that will transform the world's leading businesses.

And it's how you'll gain the experiences and connections you need to shape your future.

By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want.

And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of over 360,000 team members in more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

The Group reported in 2022 global revenues of €22 billion.

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