Digital Workplace Technical Lead

2 months ago


Bath, Bath and North East Somerset, United Kingdom Capgemini Full time

About the Role

As a Digital Workplace Technical Lead at Capgemini, you will play a pivotal role in ensuring the seamless delivery and high quality of our Digital Workplace Services. You'll be responsible for leading a team of technical experts and collaborating closely with clients to achieve their business objectives.

Your Responsibilities

  • Provide expert technical guidance and leadership across all aspects of Digital Workplace services, including SCCM, M365, and SOE.
  • Manage escalations, issues, and roadblocks effectively, developing strategic solutions to ensure service continuity.
  • Monitor and ensure adherence to Service Level Agreements (SLAs) within your technology domain.
  • Lead technical investigations into incidents, problems, changes, and other service disruptions, providing expert support to resolve complex issues.
  • Collaborate with ITIL functions to maintain a robust and efficient service delivery framework.
  • Manage the financial aspects of your services, ensuring cost-effectiveness and optimal resource allocation.

Your Skills and Experience

  • Proven experience in technical leadership within a Digital Workplace environment.
  • Deep technical expertise in Digital Workplace technologies such as SCCM, M365, and SOE.
  • Strong financial acumen with experience managing technical costs and budgets.
  • ITIL certification is highly desirable.

Security Clearance

To be successful in this role, you must obtain Security Check (DV) clearance. This requires continuous residency within the United Kingdom for the past five years, along with meeting other eligibility criteria.



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