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Digital Workplace Service Lead

1 month ago


Bath, Bath and North East Somerset, United Kingdom Capgemini Full time

About the Role

The Digital Workplace Service Lead is responsible for the technical delivery of Digital Workplace Services, ensuring a successful and high-quality service provision.

Your Responsibilities

  • Own the senior technical delivery of Digital Workplace Services, ensuring a successful and high-quality service provision.
  • Manage escalations, issues, roadblocks, and strategy for the technology.
  • Ensure that SLA targets are met in technology discipline.
  • Provide technical lead role and assist teams during investigations into incidents, problems, changes, or any other issues with these services.
  • Support ITIL functions to ensure a fully functioning service. Manage costs of these services to ensure efficiency and quality delivery to our clients.

Your Skills and Experience

Experienced in Technical Leadership, technically astute in Digital Workplace services (e.g. SCCM, M365, SOE etc), financial acumen, experience of managing technical costs and PXQ, ITIL Qualified (preferred).

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.