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Service Delivery Manager

2 months ago


Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time

**Job Summary**

We are seeking an experienced Service Delivery Manager to lead our team in delivering exceptional care services. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services and maintaining the highest standards of care.

**Key Responsibilities**

  • Lead and motivate a team of professionals to deliver person-centered care services.
  • Manage staff inductions, training, and development to ensure top-notch service delivery.
  • Investigate complaints, safeguarding issues, and manage incidents and accident reports.
  • Conduct spot checks, supervisions, and annual appraisals to maintain quality and compliance.
  • Complete and review support plans and risk assessments to meet individual needs.
  • Manage referrals from initial assessment to contract start date, ensuring a seamless process.
  • Work closely with the Office Manager to ensure accurate rota planning and coverage.
  • Participate in an on-call rota to provide 24/7 support for our services.

**Requirements**

  • Strong background in Health and Social Care, particularly in working with people with learning disabilities and complex needs.
  • Previous experience in a similar role, with a proven track record of delivering exceptional care services.
  • Excellent leadership and motivational skills, with the ability to inspire and empower a team.
  • Strong organizational, analytical, and problem-solving abilities, with a focus on maintaining quality and compliance.
  • High standard of verbal and written communication skills, with the ability to communicate effectively with stakeholders.
  • Knowledge of GDPR, Equality and Diversity, and The Mental Capacity Act.
  • Willingness to work towards a formal QCF qualification.

**What We Offer**

We offer a competitive salary of £30,000, plus a comprehensive benefits package. You will have the opportunity to make a real impact in the lives of those you support, while working in a supportive and collaborative environment.