Service Delivery Manager

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Irise Personnel Ltd Full time
Service Manager

Location: Bridgewater, Somerset

About the Role:

We are seeking an experienced Service Manager to lead our dedicated team in delivering exceptional care to individuals with learning disabilities and complex needs. As a Service Manager, you will be responsible for overseeing and supporting Team Leaders, managing relationships, and ensuring compliance with all legal and statutory requirements.

Key Responsibilities:

  • Lead and motivate a team to deliver person-centered care.
  • Manage staff inductions, shadow shifts, and ongoing training to ensure top-notch service.
  • Investigate complaints, safeguarding issues, and manage incidents and accident reports.
  • Conduct spot checks, supervisions, and annual appraisals to maintain quality and compliance.
  • Complete and review support plans and risk assessments to meet individual needs.
  • Manage referrals from initial assessment to contract start date, ensuring a seamless process.
  • Work closely with the Office Manager for accurate rota planning, covering gaps and absences.
  • Participate in an on-call rota, ensuring 24/7 support for our services.

Requirements:

  • Strong background in Health and Social Care, particularly in working with people with learning disabilities and complex needs.
  • Previous experience in a similar role.
  • Passion for delivering person-centered care.
  • Excellent leadership and motivational skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • High standard of verbal and written communication skills.
  • Knowledge of GDPR, Equality and Diversity, and The Mental Capacity Act.
  • Willingness to work towards a formal QCF qualification.

What We Offer:

A competitive salary of GBP30,000, plus a comprehensive benefits package. The opportunity to make a real impact in the lives of those you support, while working in a supportive and collaborative environment.



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