Assistant Client Services Coordinator

3 days ago

Shrewsbury, Shropshire, United Kingdom Shropshire Homes Full time

About Shropshire Homes

Shropshire Homes is a leading developer of quality homes in prime locations. We specialize in building a wide range of properties, from select developments of 4 & 5 bed detached homes to high quality apartments and large developments incorporating a variety of house types.

The Role

We are seeking a highly organized and customer-focused Client Services Coordinator to assist our Services and Agreements Manager in the procurement of new mains services schemes and coordination of service diversions. The successful candidate will be responsible for securing road and sewer adoption agreements and subsequent adoption of this infrastructure by local highway and drainage authorities.

Key Responsibilities

  • To obtain existing services data and assist with creation of drawings to assess implications of existing services on new developments
  • To obtain budget cost estimates for new services and diversion of existing services to assist in the preparation of budgets for land acquisition
  • To obtain new detailed mains service and diversion quotations including designs for use in the preparation of site budgets for construction
  • Creation of drawings to enable installation of ducting for construction of new highways
  • Assist project Technicians in securing highway and drainage approvals and to then assist with obtaining formal legal agreements from highway and drainage authorities for the delivery of new site infrastructure
  • Undertake site inspections with highway and drainage authorities in the interests of highway and drainage adoption
  • Attendance at meetings with statutory service providers prior to infrastructure start to ensure mains service delivery and to then ensure mains services and house connections are delivered to programme
  • Undertake inspections of public open spaces to ensure compliance with approved planting schemes prior to hand over to local authorities or management companies
  • General administrative duties in support of the role and as required from time to time in support of the Technical Department
  • Be customer aware and want to provide good customer service
  • Be well organized and at times self-sufficient, some experience of working within a team in a 'service' based role would be helpful
  • Some experience of project management would help but is not essential as full training will be provided
  • A construction background would be useful but is not essential as full training will be provided
  • Be familiar with Microsoft Office products, particularly Word and Excel
  • A construction-based qualification or working toward this would be useful but is not essential as full training will be provided
  • Some experience of Autocad would be useful but not essential as full training will be provided

The Ideal Candidate

We are looking for a highly motivated and organized individual who is passionate about delivering excellent customer service. The successful candidate will have a strong attention to detail and be able to work effectively in a team environment. They will also have excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work for a leading developer of quality homes in prime locations. We are committed to providing our employees with the training and development opportunities they need to succeed in their roles.

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