Customer Service Specialist

4 weeks ago


Bradford, Bradford, United Kingdom JCT600 Full time

Position Overview:

As a Customer Service Specialist at JCT600, you will play a crucial role in ensuring an outstanding customer journey. Your primary responsibility will be to prepare for customer visits and ensure that every detail of their experience is handled with professionalism and care. We seek a motivated, friendly individual who is committed to delivering top-notch customer service.

At JCT600, we aspire to create an exceptional workplace. This role offers a remarkable opportunity to advance your career within a company that prioritizes your training and development while providing a flexible, supportive, and enjoyable work environment.

Key Responsibilities:

  • Exhibiting the highest standards of courtesy and integrity when engaging with customers and the public.
  • Accurately assessing customer needs and informing them of expected completion times and collection details.
  • Managing vehicle repair progress through effective communication with workshop teams to meet completion deadlines.
  • Handling customer inquiries via phone, email, and in-person, converting them into confirmed appointments.
  • Keeping customers informed about the status of repairs and services through various communication channels.
  • Promoting products, services, and repair options that align with customer needs while achieving sales objectives.
  • Processing invoices and payments for completed services as necessary.
  • Collaborating with team members to meet departmental goals and performance indicators.
  • Utilizing various dealer and manufacturer systems to maintain accurate records and data.

Qualifications:

  • Demonstrated success in achieving high levels of customer satisfaction.
  • A customer-focused mindset, consistently aiming to exceed expectations with strong communication skills.
  • Proficient IT skills, with experience in database management being advantageous.
  • Ability to meet targets and deadlines while working under pressure.
  • Strong relationship-building skills.
  • A collaborative team player.
  • A valid driving license without significant penalties.

Benefits of Working at JCT600:

We are dedicated to being the best workplace, offering:

  • Competitive salary and performance-based bonus structure.
  • Life insurance and pension plan subject to terms and conditions.
  • 26 days of annual leave, increasing with tenure, plus public holidays.
  • Flexible working arrangements.
  • Paid maternity and paternity leave.
  • A variety of training and leadership development opportunities.
  • Referral bonuses for colleague recommendations.
  • Preferential service rates for family and friends.
  • Rewards for long service and loyalty incentives.

Our Commitment:

At JCT600, we strive to be the best, not the biggest. This commitment extends to our colleagues, ensuring we support their growth and success. We value diversity and inclusion, offering equal opportunities to all candidates and employees, regardless of gender, ethnicity, or other characteristics.



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