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Service Advisor

2 months ago


Bradford, Bradford, United Kingdom JCT600 Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at JCT600. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Customer Interaction: Ensure that all customer interactions are handled with courtesy, integrity, and professionalism.
  • Repair Coordination: Coordinate vehicle repairs through our workshop, ensuring that all work is completed to the highest standards and that customers are kept informed of progress.
  • Sales and Invoicing: Sell products and services to customers, ensuring that all sales are handled in a professional and transparent manner, and that all invoices are accurate and complete.
  • Teamwork: Work closely with our workshop team to ensure that all departmental objectives and KPIs are achieved.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that all customer needs are met.

Requirements:

  • Customer Service Skills: Proven track record of delivering exceptional customer service and ensuring high levels of customer satisfaction.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously, ensuring that all deadlines are met.
  • Technical Skills: Strong IT skills, with experience of using databases and other technical systems.

What We Offer:

  • Competitive Salary and Bonus Scheme: A competitive salary and bonus scheme, dependent on skills and experience.
  • Life Assurance and Pension: A life assurance plan and a company pension, subject to terms and conditions.
  • Annual Leave: 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible Working: Flexible working policies, including flexible hours and remote working.
  • Training and Development: A range of training and leadership development programs, designed to help you succeed in your role.