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Administrative Support Specialist

2 months ago


Wigan, Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time
About the Role

We are seeking an experienced and skilled Administrative Assistant to join our team in the Emergency Care Centre at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. As an Administrative Assistant, you will play a vital role in providing high-quality administrative support to our clinical teams, ensuring the smooth operation of our services and delivering exceptional patient care.

Key Responsibilities
  • Provide administrative support to the Emergency Care Centre team, including reception duties, patient registration, and data entry.
  • Manage patient information and maintain accurate records, ensuring confidentiality and adhering to data protection guidelines.
  • Communicate effectively with patients, staff, and external agencies, providing excellent customer service and resolving queries in a timely manner.
  • Assist with the coordination of patient appointments, clinics, and procedures, ensuring seamless communication and efficient workflow.
  • Maintain a high level of organization and prioritization, managing multiple tasks and deadlines to meet the needs of the department.
  • Collaborate with colleagues to achieve departmental goals and objectives, promoting a positive and supportive team environment.
Requirements
  • GCSE standard or equivalent experience.
  • Experience of working in a busy, pressurized customer-focused environment, dealing with frequent interruptions.
  • Recent work experience within an administration/office setting, preferably in a healthcare environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
  • Good keyboard skills, with attention to accuracy and attention to detail.
  • Ability to work efficiently to targets and deadlines, prioritizing and managing workloads effectively.
About Us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is a leading provider of acute hospital and community services to the people of the Wigan Borough and surrounding areas. We value our staff, believing that 'happy staff, makes for happy patients.' We have a recognized track record in staff engagement and living our values.

We are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.