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Account Coordinator

2 months ago

Kettering, Northamptonshire, United Kingdom Barratt Developments Full time
About the Role

We are seeking a highly skilled and customer-focused Account Coordinator to join our team at Barratt Developments. As a key member of our sales and installations team, you will be responsible for delivering exceptional customer service and ensuring the timely delivery of bedroom furniture to our customers.

Key Responsibilities
  • Provide exceptional customer service to all customers, responding to enquiries and processing quotes and orders in a timely and efficient manner.
  • Develop and maintain close and effective working relationships with internal colleagues and customers to ensure seamless communication and delivery of services.
  • Take ownership of managing regional accounts, ensuring all information is proactively gathered and installation works are completed as required.
  • Ensure all paperwork is up to date and required reports are completed within deadlines.
  • Investigate and record all remedial and customer care orders, taking ownership of resolving any issues.
Requirements
  • Customer-focused with exceptional communication skills.
  • Driven, organised, and self-motivated with good time management skills.
  • Ability to work in a fast-paced busy environment with the ability to quickly analyse, manage, and make the correct decision independently.
  • Strong MS Office skills required.
About Us

Barratt Developments is a leading national housebuilder with a reputation for delivering high-quality homes for all generations. We are committed to putting customers first and providing exceptional service throughout the sales and installation process.

What We Offer
  • Competitive salary and bonus scheme.
  • Private medical scheme – single cover.
  • 26 days' holiday (increasing by 1 day for every 3 years' continuous service up to 29 days).
  • Choice of flexible benefits.
  • Enhanced family-friendly policies.