Product Applications Specialist

1 day ago

Burgess Hill, West Sussex, United Kingdom CK Group Full time
Job Title: Applications Product Specialist

CK Group is seeking a skilled Applications Product Specialist to join a diagnostics company in the South/South East of England on a contract basis for 14 months.

Job Summary:

We are looking for a highly motivated and experienced professional to provide technical support and application expertise to internal and external customers. The successful candidate will be responsible for handling customer enquiries, delivering sustainable solutions, and providing on-site support activities.

Key Responsibilities:
  • Provide technical support and application expertise to internal and external customers
  • Handle customer enquiries from the acceptance of application product problems through to case resolution
  • Deliver sustainable solutions for support cases
  • Provide on-site support activities
  • Deliver customer training
Requirements:
  • Degree educated in a relevant biomedical discipline
  • Tissue/Cellular Pathology/Histology/Histopathology background
  • Previous experience of working in a hospital/research laboratory (strongly desired)
  • Proven track record of troubleshooting experience (desired)
  • Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
  • Understanding of the Diagnostics industry and familiar with working in a multicultural team environment (strongly desired)
  • Full UK/EU (or equivalent) driving licence
  • Passport (required for overseas training)
About the Company:

Our client is a global pharmaceutical company with a major presence in the UK. They are committed to delivering life-changing medicines and share their scientific expertise with the scientific, healthcare, and business communities within the UK.

Location:

This role is field-based with the majority of travel based in South & South East of England.

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