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Product Specialist

2 months ago

Burgess Hill, West Sussex, United Kingdom CK Group Full time

Job Summary:

CK Group is seeking a highly skilled Applications Product Specialist to join our team on a contract basis. As an Applications Product Specialist, you will be responsible for providing technical support to internal and external customers, handling customer inquiries, and delivering sustainable solutions for support cases.

Key Responsibilities:

  • Provide technical support to internal and external customers, including troubleshooting and resolving application product problems.
  • Handle customer inquiries from initial contact through to case resolution, ensuring timely and effective communication.
  • Deliver sustainable solutions for support cases, working closely with cross-functional teams to resolve complex issues.
  • Develop and deliver customer training programs to ensure customers have the necessary skills to effectively use our products.
  • Provide on-site support activities, including installation, configuration, and maintenance of our products.

Requirements:

  • Degree educated in a relevant biomedical discipline, such as Tissue/Cellular Pathology, Histology, or Histopathology.
  • Previous experience working in a hospital or research laboratory environment, with a proven track record of troubleshooting and problem-solving.
  • Knowledge of Customer Relationship Management (CRM) and web delivery tools, with experience in using these systems to deliver customer support.
  • Understanding of the Diagnostics industry and experience working in a multicultural team environment.
  • Full UK/EU driving license and passport for overseas training.

About CK Group:

CK Group is a global pharmaceutical company with a major presence in the UK. Our purpose is to deliver life-changing medicines, and we are committed to sharing our expertise with the scientific, healthcare, and business communities within the UK.

Location:

This role is field-based, with the majority of travel based in South and South East England.