Applications Product Specialist
5 days ago
Job Summary:
CK Group is seeking a highly skilled Applications Product Specialist to join our team. As a key member of our diagnostics company, you will provide technical support to internal and external customers, handle customer inquiries, and deliver sustainable solutions for support cases.
Key Responsibilities:
- Provide technical support to internal and external customers, including troubleshooting and resolving application product problems.
- Handle customer inquiries from initial contact to case resolution, ensuring timely and effective communication.
- Deliver sustainable solutions for support cases, leveraging your technical expertise and problem-solving skills.
- Develop and deliver customer training programs to enhance product knowledge and usage.
- Provide on-site support activities, including installation, maintenance, and repair of application products.
Requirements:
- Degree educated in a relevant biomedical discipline, such as tissue/cellular pathology, histology, or histopathology.
- Previous experience working in a hospital or research laboratory environment, with a strong track record of troubleshooting and problem-solving.
- Knowledge of Customer Relationship Management (CRM) and web delivery tools, with a strong understanding of the diagnostics industry and multicultural team environments.
- Full UK/EU driving license and passport for overseas training.
About Our Client:
Our client is a global pharmaceutical company with a significant presence in the UK, dedicated to delivering life-changing medicines through science-led innovation.
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