Support Services Assistant

3 weeks ago


Birmingham, Birmingham, United Kingdom The Salvation Army Full time

Working hours: 40 hours per week

Interview date: To be confirmed

The Salvation Army is dedicated to providing essential support services for individuals aged 25 and above, offering guidance related to housing, health, and overall wellbeing. Our organization operates around the clock, ensuring that we are always available to assist those in need. We are committed to fostering an environment that encourages individuals to discover their purpose, build meaningful relationships, and cultivate a sense of belonging within the community.

The position of Support Services Assistant is a vital role within our organization, instrumental in facilitating positive outcomes for our clients. As a proactive and enthusiastic Support Services Assistant, you will play a key role in implementing a comprehensive support program that prioritizes client autonomy and empowerment. Your responsibilities will include addressing the support needs of clients, helping them to make constructive life choices, and ultimately enabling them to pursue more sustainable lifestyles.

In addition to direct client support, you will engage in various administrative tasks and reception duties to ensure the efficient functioning of our services.

Key Responsibilities:

Assist in providing support to clients, ensuring that all policies, procedures, tenancy agreements, and codes of conduct are clearly understood and consistently followed. Facilitate client meetings and encourage participation through various engagement methods. Collaborate with clients in developing personalized support plans, which may involve assisting them in accessing a variety of meaningful activities, both within our facilities and in the wider community, to promote successful outcomes. Work alongside the Support Team to ensure that the needs and actions outlined in personalized support and risk management plans are addressed promptly and professionally. Contribute to the delivery of high-quality support services through a range of functions, including: Maintaining and enhancing daily office operations while providing necessary administrative support.
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