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Customer Relations Support Coordinator

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly motivated and experienced Customer Relations Support Coordinator to join our team at Octopus Energy. As a key member of our Solar Install Support Team, you will be responsible for leading a team of Install Coordinators to deliver exceptional service to our customers.

Key Responsibilities
  • Lead a team of Install Coordinators, providing guidance and support to ensure they meet their goals and objectives.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with the regional field team to ensure seamless communication and coordination.
  • Coach and develop team members to enhance their skills and performance.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements
  • Proven experience in a customer-facing role, with a focus on team leadership and development.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Strong attention to detail and accuracy, with the ability to manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company, at the forefront of the renewable energy industry.
  • A collaborative and supportive team environment, with opportunities for professional growth and development.
  • A comprehensive training program, to ensure you have the skills and knowledge needed to succeed in your role.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about customer service and team leadership, and have a strong desire to make a positive impact in the renewable energy industry, we'd love to hear from you.