Customer Service and Logistics Coordinator

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Indsci Full time
Job Title: Customer Service and Logistics Administrator

Indsci is seeking a highly organized and detail-oriented Customer Service and Logistics Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring the smooth flow of logistics operations.

Responsibilities:
  • Registration and Coordination: Register items sent in by walk-in customers for calibration or repair service, and coordinate with customers and forwarders on timely collection and delivery of equipment.
  • Shipping and Logistics: Prepare shipping documents and book shipments for overseas freight, and package small parcels for transshipment.
  • Monitoring and Follow-up: Monitor and follow up on overseas transshipment, and resolve logistics issues as they arise.
  • Backup and Support: Provide backup and support with CSR responsibilities as needed.
Qualifications and Requirements:
  • A recognized Diploma or equivalent.
  • Able to prioritize work in a fast-paced environment with good time management skills.
  • Experience and enjoy working in a customer-facing environment, with post-sales service experience preferred.
  • Possess problem-solving skills and be fluent in Chinese and English language.
  • Excellent written and telephone communication skills, with familiarity in using Microsoft Office tools such as Excel and CRM tools such as Oracle or SAP.
  • Familiarity with Service Center workflow is preferred.


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