Technical Support Specialist
4 days ago
Job Summary:
We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide first-line technical support to clients via various communication channels, including email, phone, and live chat.
- Assist clients with technical pre-sales and post-sales tasks, ensuring their needs are met and exceeded.
- Collaborate with the global Support and Technical Teams to deliver a high level of customer support.
- Act as a technical expert for French-speaking commercial opportunities, providing support and guidance to clients and sales teams.
- Develop and maintain a strong knowledge of PC hardware, the Windows platform, and application support.
- Communicate effectively with clients and colleagues in multiple languages, including English and French.
- Participate in software testing and documentation, ensuring our products meet the highest standards of quality and functionality.
- Utilize remote access software to troubleshoot and resolve technical issues.
Requirements:
- Fluent English and French language skills.
- Strong knowledge of PC hardware, the Windows platform, and application support.
- Ability to communicate effectively in multiple languages.
- Experience in software testing and documentation.
- Experience with remote access software.
What We Offer:
- A competitive salary and comprehensive benefits package.
- A comprehensive package of benefits to support your life inside and outside of work, including a pension scheme, global company bonus scheme, discretionary bonus scheme, employee perks and discount scheme, and more.
- 20 days paid leave + public holidays.
- Discretionary paid leave between Christmas and New Year.
- Free parking.
About Us:
Signagelive is a global solution provider in the digital signage industry, founded in 1997. Our cloud-based platform is available in multiple languages and powers tens of thousands of screens deployed across 46 countries. We are consistently ranked as a top vendor globally and have been selected by customers from small networks to multi-thousand-site deployments across numerous countries.
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