Technical Support Specialist

4 days ago


East Anglia, United Kingdom Signagelive Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-line technical support to clients via various communication channels, including email, phone, and live chat.
  • Assist clients with technical pre-sales and post-sales tasks, ensuring their needs are met and exceeded.
  • Collaborate with the global Support and Technical Teams to deliver a high level of customer support.
  • Act as a technical expert for French-speaking commercial opportunities, providing support and guidance to clients and sales teams.
  • Develop and maintain a strong knowledge of PC hardware, the Windows platform, and application support.
  • Communicate effectively with clients and colleagues in multiple languages, including English and French.
  • Participate in software testing and documentation, ensuring our products meet the highest standards of quality and functionality.
  • Utilize remote access software to troubleshoot and resolve technical issues.

Requirements:

  • Fluent English and French language skills.
  • Strong knowledge of PC hardware, the Windows platform, and application support.
  • Ability to communicate effectively in multiple languages.
  • Experience in software testing and documentation.
  • Experience with remote access software.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • A comprehensive package of benefits to support your life inside and outside of work, including a pension scheme, global company bonus scheme, discretionary bonus scheme, employee perks and discount scheme, and more.
  • 20 days paid leave + public holidays.
  • Discretionary paid leave between Christmas and New Year.
  • Free parking.

About Us:

Signagelive is a global solution provider in the digital signage industry, founded in 1997. Our cloud-based platform is available in multiple languages and powers tens of thousands of screens deployed across 46 countries. We are consistently ranked as a top vendor globally and have been selected by customers from small networks to multi-thousand-site deployments across numerous countries.



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