Technical Support Specialist

6 days ago


East Anglia, United Kingdom Outsource UK Limited Full time

About the Role

We are seeking a highly skilled Technical Support Representative to join our team at Outsource UK Limited. As a Technical Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Work closely with internal teams to resolve complex technical issues.
  • Develop and maintain a thorough knowledge of our products and services.
  • Meet or exceed customer satisfaction targets.

Working Arrangements:

  • 3 days a week on-site at our Peterborough office.
  • 2 days working from home.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong technical skills and knowledge of IT systems.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive hourly rate of £34.20 (Umbrella).
  • The opportunity to work with a leading company in the industry.
  • A dynamic and supportive work environment.


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