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Technical Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide first-line technical support to clients via various communication channels, including email, phone, and live chat.
- Assist clients with technical pre-sales and post-sales tasks, ensuring a seamless customer experience.
- Collaborate with the global Support and Technical Teams to deliver high-quality customer support.
- Act as a technical expert for French-speaking commercial opportunities, providing support and guidance to the Head of Sales (EMEA).
- Develop and maintain a strong knowledge of PC hardware, the Windows platform, and application support.
- Communicate effectively with clients in multiple languages, including English and French.
- Utilize Remote Access Software to troubleshoot and resolve technical issues.
Requirements:
- Fluent English and French language skills.
- Strong knowledge of PC hardware, the Windows platform, and application support.
- Ability to communicate effectively in multiple languages.
- Experience in software testing and documentation.
- Experience with Remote Access Software.
What We Offer:
- A competitive salary.
- A comprehensive package of benefits, including a pension scheme, global company bonus scheme, discretionary bonus scheme, employee perks and discount scheme, 20 days paid leave, public holidays, and discretionary paid leave between Christmas and New Year.
- Free parking.
- Full support for success, including formal onboarding, regular training, and advice.
- Direct access to the local EMEA team and the wider Signagelive globally team.