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Technical Support Specialist

2 months ago


East Anglia, United Kingdom Signagelive Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-line technical support to clients via various communication channels, including email, phone, and live chat.
  • Assist clients with technical pre-sales and post-sales tasks, ensuring a seamless customer experience.
  • Collaborate with the global Support and Technical Teams to deliver high-quality customer support.
  • Act as a technical expert for French-speaking commercial opportunities, providing support and guidance to the Head of Sales (EMEA).
  • Develop and maintain a strong knowledge of PC hardware, the Windows platform, and application support.
  • Communicate effectively with clients in multiple languages, including English and French.
  • Utilize Remote Access Software to troubleshoot and resolve technical issues.

Requirements:

  • Fluent English and French language skills.
  • Strong knowledge of PC hardware, the Windows platform, and application support.
  • Ability to communicate effectively in multiple languages.
  • Experience in software testing and documentation.
  • Experience with Remote Access Software.

What We Offer:

  • A competitive salary.
  • A comprehensive package of benefits, including a pension scheme, global company bonus scheme, discretionary bonus scheme, employee perks and discount scheme, 20 days paid leave, public holidays, and discretionary paid leave between Christmas and New Year.
  • Free parking.
  • Full support for success, including formal onboarding, regular training, and advice.
  • Direct access to the local EMEA team and the wider Signagelive globally team.