Technical Support Specialist

6 days ago

East Sheen, Greater London, United Kingdom Unisys Limited Full time
Job Description

As a Technical Support Specialist at Unisys Limited, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. Your primary responsibility will be to provide top-notch technical support to our clients, resolving hardware and software issues in a timely and efficient manner.

Key Responsibilities:
  • Manage individual Incidents and Requests queues to ensure timely resolution and customer satisfaction.
  • Build, image, and/or wipe devices for new starters, replacements, pool stock, and disposals.
  • Support escalations from the Service Desk (2nd Line) and provide assistance with Enterprise Applications (o365, ServiceNow, Line-of-Business Apps).
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
  • Provide hardware support on various operating systems (Windows, MAC OS, IOS, Android, Linux) and possess high-skilled, specialized technical skills gained through experience.
  • Understand and follow Asset Management best practices and provide software support on various operating systems.
  • Perform installs, moves, adds, and changes as required, test and certify client hardware, and provide follow-up on problems or escalations.
  • Maintain a high degree of professionalism in actions, demeanor, and dress code, ensuring customer satisfaction throughout the service delivery transaction.
  • Perform IMAC functions and may have project management responsibilities for smaller projects.
  • May function as a team or site leader, providing direction to other technicians.
Requirements:
  • Excellent analytical and problem-solving skills to correctly diagnose and fix problems.
  • Active directory/exchange server and operating systems knowledge.
  • Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors.
  • Specific manufacturer certification as required (Dell, Microsoft, Apple, COMPTIA certifications - must have current product training).
  • Understanding of MSP service delivery requirements.
  • Advanced degree of knowledge of hardware and software, including Microsoft/Linux/IOS/Android operating systems and advanced troubleshooting capabilities on software and hardware problems.
  • Using mechanical capability and an understanding of ESD procedures.
  • Any JAMF certification advantageous.
  • Modern Workplace (MD-100 / MD-101) certification advantageous.
  • Client and/or governmental clearance may be required.
What We Offer:
  • Pension.
  • Life Assurance.
  • Private Medical.
  • Option for private dental.

We are committed to providing a positive and inclusive work environment that supports the well-being of our employees. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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