Customer Success Specialist

3 weeks ago

Leeds, Leeds, United Kingdom Venatu Recruitment Group Full time £26,000 - £33,000

Job Opportunity

Sales Account Manager

Leeds

£26,000 - £33,000

Our client, a leading distributor in the retail, construction, industrial, and engineering sectors, is seeking a Sales Account Manager to join their existing team of 3. The business has a turnover of 7.5 million, with existing customer accounts forecasting 700K in revenue. The ideal candidate will have an enthusiastic approach to managing customers and growing accounts.

About the Role

  • Proactively manage existing customer accounts to drive sales growth and customer satisfaction.
  • Develop long-term relationships with existing business contacts to ensure the business is the first choice for customers.
  • Forecast sales pipeline and plan in advance to meet and exceed budgeted sales and profit targets.
  • Assist the External Sales team with activities relating to customers and updates.
  • Record all activity on an internal bespoke CRM system.
  • Provide excellent customer service to ensure customer loyalty and retention.
  • Process orders and feedback lead times to ensure timely delivery of products.
  • Liaise with production on customers' orders and keep in touch with schedules to ensure smooth operations.

Requirements

  • Minimum of 2 years of account management experience in a similar industry.
  • Confident communicator with excellent negotiation skills.
  • Customer service experience and excellent organisation skills.
  • Target-driven and commercial awareness with a focus on sales growth and customer satisfaction.
  • Able to work within a team as well as from one's own initiative.
  • Computer literate with experience using CRM systems.

About Venatu Recruitment Group

Venatu Recruitment Group is a leading recruitment agency specialising in the placement of sales and marketing professionals. We work closely with our clients to understand their business needs and provide tailored recruitment solutions to meet their requirements.

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