Customer Success Manager

2 weeks ago


Leeds, Leeds, United Kingdom Marmion Full time

About the Role:

Marmion is seeking a seasoned professional to lead our Customer Success team as a Customer Success Manager. As a key member of our senior management team, you will be responsible for overseeing the day-to-day operations of the customer success team, ensuring that all customers receive top-tier, value-based service and support.

Key Responsibilities:

  • Develop and implement customer success strategies to drive customer satisfaction, retention, and growth.
  • Lead, manage, and mentor a team of customer success professionals to ensure they have the skills and resources needed to provide exceptional customer service.
  • Monitor performance and provide regular feedback and coaching to ensure continuous improvement.
  • Analyze customer feedback and data to identify opportunities for improvement and make recommendations to the Senior Leadership Team.
  • Develop and implement efficient operational customer success processes to maximize productivity and achieve business targets.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.

Requirements:

  • Proven experience in customer success, operational management, or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable insights.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Highly IT literate, with strong knowledge of CRM software and customer service tools.
  • Sound commercial awareness and a commitment to continuous professional and self-development.

About Marmion:

Marmion is a dynamic start-up revolutionizing home services through its 24/7 app, designed to cater to all home-related needs. Our vision is to become the go-to home service provider, where every homeowner not only loves our service but also recommends it to friends and family, establishing us as the top choice for home concierge services.



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