Bilingual Customer Success Manager
1 month ago
We are seeking a highly skilled Bilingual Customer Success Manager to join our team at Remark Able. As a key member of our Customer Success team, you will be responsible for delivering exceptional client satisfaction and driving retention.
The ideal candidate will have previous experience in a customer success role, ideally with a marketing-aligned SaaS solution. You will be a well-versed advocate for your clients, providing value with every interaction and driving growth through upsell opportunities.
We offer a competitive package, including a base salary of £40k - £50k plus bonus, medical & dental insurance, and twice weekly team lunch. If you are a self-motivated and customer-centric individual with a drive to achieve and exceed, we encourage you to apply.
Key Responsibilities:
- Deliver exceptional client satisfaction and drive retention through high-touch customer management
- Upsell opportunities through commercial awareness and customer-centric approach
- Regularly engage with clients to provide value and drive growth
- Work autonomously and as part of a team to achieve business objectives
Requirements:
- Previous experience in a customer success role, ideally with a marketing-aligned SaaS solution
- Well-versed approach to high-touch customer management
- Drive and desire to achieve, exceed and grow
- Self-motivated and able to work autonomously
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