Food and Beverage Service Associate

3 days ago


StainesuponThames, Surrey, United Kingdom Klarent Hospitality Full time
Job Opportunity at Klarent Hospitality

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at the Mercure London Staines upon Thames Hotel.

About the Role

As a Food and Beverage Operative, you will be responsible for delivering exceptional customer service and supporting your team in providing a seamless dining experience for our guests.

Your working areas may vary, and you will be the face of the outlet, communicating with the kitchen and guests alike to ensure a smooth and memorable experience.

Key Responsibilities
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service.
  • Have a visible presence within your working area and ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Have a good insight knowledge of the hotel and its products.
What We Offer

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio.

We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Our team benefits include meals provided whilst on shift, sales incentives, and initiative rewards, as well as discounted or free use of leisure facilities.

We also offer fully funded apprenticeships, annual holidays entitlements, and pension enrolment.

About Us

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland.

We will nurture talent and smart investment to drive superior performance and growth.

The Mercure London Staines upon Thames Hotel is a beautiful place situated on the banks of the River Thames.

The hotel offers a scenic terrace area, free Wi-Fi throughout, and free limited car parking.

Our Riverside Restaurant serves up local fresh British cuisine.



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