Fright Nights Lead Host
3 weeks ago
Fright Nights Lead Host - Chertsey, Surrey
Key Responsibilities
- Facilitating the organization of guests during various Fright Night attractions and experiences.
- Monitoring and documenting guest flow on an hourly basis.
- Providing exceptional experiences and interactions for all visitors.
- Adhering to established protocols and procedures to maintain a secure environment for both employees and guests.
- Ensuring all work areas are consistently clean and presentable, undertaking additional cleaning tasks as necessary.
- Acquiring comprehensive knowledge of our offerings to effectively address guest inquiries.
- Maintaining professional communication standards in accordance with training and brand expectations.
- Taking responsibility for the overall performance and operation of the attractions.
- Proactively guiding team members to ensure all objectives are achieved and operations run seamlessly.
- Managing the scheduling of attractions to ensure team breaks are respected without disrupting service.
- Upholding attraction standards consistently.
- Conducting daily opening and closing inspections and reporting any concerns to the appropriate manager.
- Exuding a positive, engaging, and approachable demeanor while thriving in a dynamic environment.
Qualifications & Experience
We seek enthusiastic, sociable, and engaging Event Hosts to ensure a smooth operation for our Fright Night offerings, prioritizing the guest experience in every aspect of the role.
Previous experience in customer service or roles involving direct guest interaction is preferred.
Employee Benefits
Join our team of THRILLMAKERS at the UK's Favorite theme park, Thorpe Park, and enjoy:
- 20 complimentary tickets to any Merlin attractions globally.
- 25% discount at our retail outlets and dining establishments.
- Opportunities for professional development and long-term career growth within Merlin.
- Complimentary transportation from a nearby station to the park for all staff.
- 40% discount on LEGO products online, among other perks.
Compensation
GBP £11.50 per hour.
At Merlin, we embrace diversity and inclusivity, welcoming individuals from all backgrounds to our attractions and resorts. We are committed to fostering a workplace where everyone can be themselves, enjoy equal opportunities, and thrive collectively. We strive to be the most inclusive and flexible employer in our industry, valuing every individual regardless of age, race, gender, disability, or sexual orientation.
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