Senior Host

7 days ago


Chertsey, Surrey, United Kingdom Thorpe Park Full time
About the Role

We are seeking a highly skilled and enthusiastic Senior Host to join our Fright Nights team at Thorpe Park. As a Senior Host, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our attractions.

Key Responsibilities
  • Guest Experience: Deliver outstanding guest experiences and interactions, ensuring that every visitor has a memorable and enjoyable time.
  • Attraction Management: Assist with the batching of guests, record hourly throughputs, and maintain a safe working environment for both staff and guests.
  • Team Leadership: Take ownership of the overall performance and running of the attractions, providing instructions to team members to ensure all targets are met and the operation remains smooth.
  • Quality Control: Ensure all attraction standards are met and maintained, completing daily opening and closing checks and reporting any issues to the relevant manager.
  • Communication: Maintain professional communication with guests and team members, adhering to training and brand guidelines.
Requirements
  • Previous Experience: Previous experience in customer service or guest-facing roles is desirable.
  • Skills: Friendly, outgoing, and engaging personality, with excellent communication and teamwork skills.
  • Qualifications: No specific qualifications are required, but a passion for delivering exceptional guest experiences is essential.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities to develop and have a longer-term career in Merlin.
  • Discounts and Perks: 20 free tickets to any Merlin attractions worldwide, 25% discount in our retail shops and restaurants, and more.


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