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FRIGHT NIGHTS Senior Host

3 months ago

Chertsey, United Kingdom Thorpe Park Full time

FRIGHT NIGHTS Senior Host - Chertsey, Surrey

Job Type: Full Time - Seasonal (Fixed End Date)

What you'll bring to the team

What will I do?

  • Assisting with the batching of guests when working on a range of our Fright Night Attractions and offerings.
  • Recording hourly throughputs.
  • Delivering great experiences and interactions to guests.
  • Following trained out systems and procedures to ensure a safe working environment for both staff and guests.
  • Ensuring all workplaces are always tidy and presentable and taking on adhoc cleaning duties when required.
  • Gaining a strong knowledge of our offerings to assist with any guest queries or questions.
  • Ensuring all levels of communication are professional and are in line with training and brand guidelines.
  • Taking ownership of the overall performance and running of the attractions.
  • To be proactive in giving instructions to your team to ensure all targets are met and the operation remains smooth.
  • Responsible for the organisation of the attractions ensuring team members breaks are adhered to without impacting the operation.
  • Ensuring attraction standards are met and always maintained.
  • To complete daily opening and closing checks and to report any issues to the relevant manager.
  • Be a positive, engaging and approachable person who thrives off working in a fast-paced environment.

Qualifications & Experience

We are looking for friendly, outgoing, and engaging Event Hosts to help deliver a smooth operation for our Fright Night 2024 offerings, putting the guest experience at the forefront of the role.

Previous experience in customer service or guest facing roles is desirable.

Benefits

Join our team of THRILLMAKERS at the UK's Favourite theme Park Thorpe Park and in return you will get:

  • 20 FREE tickets to any Merlin attractions worldwide
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a longer term career in Merlin
  • Free bus from Staines station to the Park for all employees
  • 40% discount online off LEGO, and much more

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.