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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at The National Trust. As a Welcome Ambassador, you will be the first point of contact for our visitors, providing a warm and welcoming experience that sets the tone for their day.
Key Responsibilities
- Deliver exceptional customer service, responding to queries and providing information about the property and its surroundings.
- Work closely with our team to ensure a seamless and enjoyable experience for our visitors.
- Be adaptable and flexible, working a variety of shifts, including weekends and bank holidays.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer
- A competitive salary and benefits package, including a pension scheme and free entry to National Trust places.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative team environment.
- The opportunity to work in a unique and historic setting, surrounded by beautiful countryside and architecture.
Requirements
- Excellent communication and interpersonal skills.
- A customer-focused approach, with a passion for delivering exceptional service.
- Ability to work independently and as part of a team.
- Flexibility and adaptability, with a willingness to work a variety of shifts.
What to Expect
As a Customer Service Representative with The National Trust, you can expect a rewarding and challenging role that offers opportunities for growth and development. You will be part of a dedicated team that is passionate about delivering exceptional customer service and preserving our natural and cultural heritage.
