Front Office Manager

17 hours ago


St Helens, St. Helens, United Kingdom Klarent Hospitality Full time
Front Office Manager

Klarent Hospitality is seeking a highly skilled and experienced Front Office Manager to join our team at the 4-star Mercure Haydock Park Hotel. As a key member of our hotel management team, you will be responsible for overseeing the entire Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.

Key Responsibilities:
  • Oversee the Front Office team to maintain high standards of service and quality
  • Evaluate guest satisfaction and monitor trends to drive continuous improvement
  • Maximise room occupancy and revenue through effective sales techniques and up-selling
  • Manage staff performance, training, and development to ensure a high-performing team
  • Recruit, train, and develop Front Office team members to meet business demands
Requirements:
  • Proven experience in Front Office management, preferably in a 4-star hotel environment
  • Excellent leadership, interpersonal, and communication skills
  • Ability to work morning, afternoon, evening, and weekends
  • High level of commercial awareness and sales capabilities
  • Familiarity with Property Management Systems, such as On Q
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development within the Klarent Hospitality Group Brand Portfolio
  • Recognition and rewards for long service and outstanding performance

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, offering a unique opportunity to join a dynamic and growing company. If you are a motivated and experienced Front Office Manager looking for a new challenge, please apply today.



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